DietrichDirect realizes that behind every well executed mission-critical document project is an entire team of professionals all aligned with the same objective...to ensure your documents are produced in an accurate, timely and cost effective manner...
And we also understand that your perception of our entire team is often shaped by the person you regularly deal with on a day-to-day basis.
That's why DietrichDirect is actively involved in the daily management of your document programs. Our role in account management is multi-faceted...
...and it's not bound by any rule...except our one golden rule:
We do whatever it takes to ensure that you are always kept informed on a day-to-day basis. When we have good news...we'll share it with you. If we make a mistake, we'll let you know right then. Our goal is 100% perfection. But we can assure you that if we ever miss that goal from a production standpoint, we will meet that goal when it comes to communicating it to you.
We constantly look for ways to improve communication...and we constantly look for ways to increase efficiency and accuracy.
One of the most critical aspects of implementing a statement or document program is the development of reports and information flows. In addition to what we produce as a standard, we ultimately listen to what you really want...if its unique, we'll build it for you...if its something you've been used to getting, we'll emulate it.
Our management of your document and customer communications programs extends beyond the production aspects. Programming changes and the overall lifecycle of your project is also an account management focus.
Our account managers are not simply messengers...
They are your liaison to the more complex nature of programming and application development.
They translate your wants and needs to our programming and production staff so the staff can maximize their effectiveness...and vice versa.
They understand your business from your perspective. This is important, because you get what you need done, in a timely manner...without a lot of iterations.
And to ensure that we never fall short of inventory and other printed components, our account managers are also supported internally by accurate inventory systems, which give you regularly updated inventory information regarding stock, envelopes and inserts. And they also manage the reordering and coordination of all inventoried items including monthly inserts.
Finally, but not least...they are responsible for introducing new services that may help you accomplish your goals...and save time and money. For example...